Privacy Policy

Who we are

MONICA Private Household ("MONICA", "we", "us") operates as a private introduction and referral network based in the United Kingdom. We take the privacy of everyone within our network with the utmost seriousness.

For the purposes of UK data protection law, MONICA is the data controller in respect of your personal information.

If you have any questions regarding this policy, please write to us at: hello@monicaprivatehousehold.com

The information we collect

We collect personal information only when it is genuinely necessary for the service we provide. This may include:

• Your name and contact details (email, telephone number)
• Information about your household, family, or professional background
• Details you share with us in the course of an enquiry or application
• References and professional background information (for those joining our network)
• Technical data such as IP address, browser type, and pages visited
• Cookie and analytics data (where consented)

How we use your information

We use personal information for the following purposes, each of which has a corresponding lawful basis under UK GDPR:

• Responding to enquiries — processing your contact form submission and replying personally (legitimate interests / contract performance)
• Managing introductions — matching individuals within our network based on professional and personal suitability (legitimate interests)
• CRM and record keeping — maintaining accurate records of our network and placements (legitimate interests / legal obligation)
• Legal compliance — fulfilling our obligations under applicable law (legal obligation)

We do not use your data for automated decision-making, profiling, or marketing without your explicit consent.

Enquiry form and CRM

When you submit an enquiry through our website, the information you provide is stored securely in our private CRM. It is accessible only to authorised MONICA personnel and is never shared with third parties for commercial purposes.

All enquiries are handled personally and treated in complete confidence.

Sharing your information

We do not sell, rent, or trade personal data. We may share information in limited circumstances:

• With trusted service providers (such as our platform host, Base44) who process data on our behalf under data processing agreements
• Where required by law or regulatory authorities
• In the context of an introduction — only with your awareness and where appropriate

Data retention

We retain personal information only for as long as is necessary for the purposes outlined above. Enquiry records are reviewed periodically. You may request deletion of your data at any time (see Your Rights below).

Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to processing based on legitimate interests
• Request restriction of processing
• Data portability (where applicable)

To exercise any of these rights, please contact us at hello@monicaprivatehousehold.com. We will respond within one calendar month.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website uses a small number of cookies to ensure it functions correctly and to understand how it is used. Please see our Cookie Policy for full details.

Changes to this policy

We may update this Privacy Policy from time to time. The date of the most recent revision appears at the top of this page. Continued use of our website after changes constitutes acceptance of the revised policy.